FAQ
Ordering & Delivery
Do I need to assemble anything?
Almost never. MultiDrawers, File Cabinets, and Locker Cubes arrive fully assembled and ready to use. The Fern Mini Locker ships with its legs tucked inside, and they attach with the included fasteners. Gallery Wall Organizers mount to the wall; we include screws to get you started, though you can use whatever hardware suits your walls. Plinth and Caster bases fix to the bottom of a MultiDrawer with the included fasteners.
What does backorder mean?
The item is sold out, but you can order it now and we’ll ship it as soon as it’s back in stock. Expected ship dates are listed on each product page. See our Shipping & Sales Tax page for details.
Can I pick up my order in person?
Yes, by arrangement. If you’re near Belchertown, MA, contact our customer service team before ordering and they’ll set up a pickup time.
Is there a Bisley showroom in the US?
No. Bisley Store ships from our warehouse in Belchertown, Massachusetts, and we don’t run a retail showroom. The best way to see a color before you buy is a Color Sample, and our Gallery shows Bisley pieces in real homes, studios, and workshops.
Why did I get a message asking me to confirm my order?
We use Wyllo (formerly NoFraud) to screen orders for fraud. If something looks unusual, like a new shipping address or a typo in an email, Wyllo may email, call, or text to confirm it was you. If you placed the order, choose “Yes, it was me” and it will process normally. If you didn’t, choose “No” and contact your card issuer. Wyllo will never ask for your full card number, Social Security number, or other sensitive information.
Bisley Products
How much height do MultiDrawer bases add?
A Caster Base adds 1", a Standard Plinth adds 3.25", and a High Plinth adds 4.75". On an Under-Desk MultiDrawer (23.23" tall), that makes the total height 24.23" with Casters, 26.48" with a Standard Plinth, and 27.98" with a High Plinth. Measure under your desk before you choose.
What color are MultiDrawer handles?
Chrome. The polished chrome handle has been part of the MultiDrawer design since 1958.
How do I fit a MultiDrawer insert?
Tuck the insert under the front and rear lips of the drawer. It should sit flat and snug, with no movement when the drawer opens.
Why do MultiDrawer drawers pull all the way out?
It’s by design. Every drawer is fully removable, so you can reach everything inside or carry the whole drawer to your worktop and slide it back when you’re done.
Can I stack Bisley MultiDrawers?
We don’t recommend it. MultiDrawers aren’t designed to stack, and stacking can damage the drawers or tip over. For more storage in the same footprint, go taller with an Under-Desk MultiDrawer.
Are there bases for Bisley file cabinets?
No. Plinths and Casters are made for MultiDrawers only; Flush Front and Steel Home File Cabinets don’t have dedicated bases.
Which file cabinet drawers lock?
On 2-drawer cabinets, both drawers lock. On 3-drawer cabinets, the bottom two lock.
What size hanging folders fit Bisley file cabinets?
Standard US letter-size hanging folders.
I lost my file cabinet key. What do I do?
Bummer, but it’s an easy fix! Replacement keys for Bisley cabinets are made by EasyKeys. Find the number stamped on your lock face, then select it from the dropdown to order a new key.
Don’t see your number listed? Some older cabinets and models use locks made by Lowe & Fletcher, so check the Lowe & Fletcher keys page too. Still not sure? EasyKeys offers chat support and can confirm the right key from a photo of your lock. And of course, our customer support team is always happy to help.
Are Bisley cabinets fireproof?
No. Bisley cabinets are steel, but they aren’t fire-rated and won’t protect their contents in a fire. For important documents, use a fire-rated safe.
Sales & Limited Editions
Does Bisley Store have sales?
We do, but not very often! Here’s the scoop: Bisley products are built to last a lifetime—they’re a real investment in quality. We believe in offering you the best value, every day, because these pieces aren’t about trends, they’re about timeless organization. Plus, as a small business, we’re focused on providing amazing service, not constant discounts. That said, we DO have a couple of special sales each year, and you won’t want to miss them! Join our mailing list, and you’ll be the first to know—plus, you’ll get a 10% off code for your first order. It’s a win-win!
What is the Bisley Store Limited Edition program?
A few times a year, Bisley Store brings in a MultiDrawer in a color or configuration outside our regular US range, made by Bisley in South Wales and imported in very small quantities. Once a Limited Edition release sells through, it’s gone. Past releases include the 6-Drawer MultiDrawer in Natural Canvas (October 2025), the 5-Drawer in Berry (December 2025), the 6-Drawer in Regent Green (April 2026), and the 5-Drawer in Ocean Blue (June 2026). Join our email list to hear about the next one first: subscribers get an exclusive 24-hour window to buy before it opens to everyone.
Colors & Special Orders
What do Bisley colors look like in person?
We do our best to show you the most accurate colors, but every screen displays them a little differently. If you want to be sure, order a Color Sample. Samples are made from the same powder-coated steel as the cabinets, so you see the real color and finish in your own light before you commit.
Can you get a Bisley product or color that isn’t on Bisley Store?
Sometimes, yes. Reach out to us with what you’re looking for, and we’ll tell you what’s possible and how long it takes.
Partnerships
Does Bisley Store work with creators or media?
Yes. We work with creators, stylists, and press whose spaces and work fit the brand. Tell us about yours here, and if it’s a fit we’ll be in touch.