Shipping & Sales Tax
Shipping Rates & Tracking
Shipping charges are automatically calculated using FedEx real-time shipping rates and will vary based on shipment size and location. You will be sent an email with tracking information once your order has shipped.
Backorders
We accept backorders for most products. This means you can order an out-of-stock item, and it will be shipped at a later date. An estimated shipping timeline for backorders is provided on all product pages.
Sometimes, an order contains in-stock and out-of-stock items, and while these get treated on a case-by-case basis, generally, here's how they ship:
• Any in-stock cabinets ship right away, and backordered accessories will ship separately.
• If accessories are in stock but a cabinet is on backorder, we'll wait to ship everything together.
• If multiple cabinets are ordered and some are on backorder, we'll reach out and let you decide when you want them shipped.
We’re happy to answer any other questions about backorders. Send a message to support@bisley-store.com or call us at 833-831-0609.
Standard Shipping
Standard shipping is via FedEx Ground Service for all orders shipping to the continental U.S. Delivery time varies depending upon location and is listed as approximate time in transit once shipped. Please see the map below for estimated timelines. Orders placed after 10 am ET will ship the next business day.
Expedited Shipping
FedEx Standard Overnight and FedEx 2nd Day services are available for orders shipping to the continental U.S. For shipments to Alaska, Hawaii, or Puerto Rico, please contact our customer service team to discuss your options. Shipping charges are calculated automatically based on FedEx real-time shipping rates. Orders requesting expedited shipping services placed after 1:30 pm ET will ship the following business day. If you do not see your desired shipping service available while placing your order, please call customer service at 833-831-0609.
Saturday Delivery
Need delivery on Saturday? Please call customer service at 833-831-0609 to learn about available options and pricing for your location.
AFO/FPOs
If you're looking to ship to an AFO or FPO, please call customer service at 833-831-0609 to learn about available options and pricing for your location.
Shipping to PO Boxes
Shipping charges will not populate for customers who enter a PO Box on the checkout page. If you need to ship to a PO Box, please call customer service at 833-831-0609 to see if this can be arranged.
Shipping to Canada and Duties/Customs Fees
For shipments to Canada, please contact our customer service team for a customized quote. We will estimate all shipping and duties/taxes for your shipment and only ship out your items once this estimate is approved. Actual fees due upon receipt will vary from estimate, but if you have any questions or concerns, please call customer service at 833-831-0609.
Didn't receive your order?
Call us at 833-831-0609 or send us an email at support@bisley-store.com so that we can help track down your package or send a replacement.
Sales Tax
Bisley Store collects sales tax in CA, FL, GA, IL, MA, MD, MI, MN, NC, NJ, NV, OH, PA, VA, and WA where required under federal and state law. Shipping and handling charges may also be subject to sales tax.
Tax Exempt?
If your organization qualifies for a sales tax exemption, we need a properly completed exemption or resale certificate on file before your order is invoiced. Email your signed certificate to support@bisley-store.com and we'll update your account.
Shipments to residential addresses may arrive on Saturday. Orders placed after 10 am ET will ship next day.